the price of quality customer service..

chocolate & sugar rolls : $21

corporate gifts : free but have beg & plead the sales dept to give you some

lunch at a posh restaurant : expensive but you make your account manager pay for it

customised reports : a lot of manual labour

the smile on your customer's face after receiving a good service : priceless..

everybody else's opinion who think that you pamper the customer too much : they can go to hell...

quote from bill rancic, the guy who won the first season of apprentice:
"take pride in your own work. own your efforts and your ideas. as much as anything else, they're the hard currency of the workplace. but even more important is the stamp you put on everything you do. in a service business, customers buy people. sell your enthusiasm, your dedication, and your willingness to make things right."